Frequently Asked Questions

Most businesses can start processing payments within 24-48 hours. Our streamlined application process includes instant approval for qualified merchants, and we provide dedicated onboarding support to ensure a smooth setup. For more complex integrations or custom requirements, setup may take 3-5 business days.

You'll need basic business information including your business license, bank account details, and identification. For established businesses, we may also request recent bank statements or financial records. The application process is straightforward and our team will guide you through each step.

Yes, we support multi-currency processing and can accept payments from customers worldwide. Our platform handles currency conversion automatically and provides competitive exchange rates. We also offer localized payment methods popular in different regions.

Absolutely! We provide comprehensive APIs and SDKs that integrate seamlessly with most platforms including Shopify, WooCommerce, Magento, and custom applications. Our technical team offers free integration support and detailed documentation to ensure a smooth implementation.

Our processing rates are competitive and transparent, starting at 2.9% + $0.30 per transaction for online payments. Rates vary based on your business type, processing volume, and payment method. We offer volume discounts for high-volume merchants and provide custom pricing for enterprise clients.

No, we believe in complete transparency. All fees are clearly outlined in your service agreement, including processing rates, monthly fees (if applicable), and any additional service charges. There are no setup fees, cancellation fees, or hidden charges.

Standard funding is next business day for most merchants. We also offer same-day funding for qualified businesses at a small additional fee. Funds are deposited directly into your designated bank account, and you can track all transactions through our merchant dashboard.

Yes, we offer tiered pricing based on your monthly processing volume. Higher volume merchants receive better rates, and we regularly review accounts to ensure you're getting the best possible pricing. Contact our team to discuss custom enterprise pricing for businesses processing over $100,000 monthly.

We maintain the highest security standards with PCI DSS Level 1 compliance, end-to-end encryption, and tokenization of sensitive data. Your customer information is protected with bank-level security measures, and we undergo regular security audits to maintain compliance with all industry standards.

Our advanced fraud detection system uses machine learning to identify suspicious transactions in real-time. We provide 24/7 monitoring, chargeback protection, and risk assessment tools. Most fraudulent transactions are automatically blocked before processing, protecting both you and your customers.

Yes, we are PCI DSS Level 1 certified, the highest level of compliance in the payment industry. This means we meet the strictest security requirements for handling, processing, and storing credit card data. Our compliance helps protect your business from liability and ensures customer trust.

We provide 24/7 customer support through phone, email, and live chat. Each merchant is assigned a dedicated account manager, and we offer free technical integration support. Our support team consists of payment processing experts who can help with everything from basic questions to complex technical implementations.

We provide comprehensive chargeback management including automatic alerts, detailed reporting, and assistance with dispute resolution. Our team helps you respond to chargebacks with proper documentation and evidence. We also offer chargeback prevention tools to minimize disputes before they occur.

Yes, we provide comprehensive API documentation, SDKs, and code samples for popular programming languages. Our developer resources include sandbox environments for testing, webhooks for real-time notifications, and detailed integration guides. Our technical team is available to assist with implementation.

Our technical support team provides free integration assistance for all merchants. We can help with API implementation, testing, troubleshooting, and optimization. For complex custom integrations, we also offer professional services and can recommend certified development partners.